Celsee, Inc. is harnessing the gentle power of gravity to break down barriers in single-cell analysis. The Genesis System’s unparalleled capture and viability rates enable scientists to analyze molecular signatures from hundreds to millions of cells, uniquely allowing the process of two Slide Technologies for improved results across applications such as single-cell cytometry, single-cell proteogenomics, single-cell transcriptomics, rare-cell enumeration, and immune monitoring. This groundbreaking technology can achieve accurate biological insight by capturing more cells and provides a practical, scalable, and efficient approach to analyze rare cells. It is open and customizable to support method and application development as well as protocol optimization. Why choose to work at Celsee? Because Every Team Member Matters.
Celsee is looking for a dedicated Field Service Engineer II responsible for installation, maintenance and repair of our next-gen microtechnology platforms for automated label-free isolation, analysis and retrieval of single cells. This is a unique opportunity to join a rapidly growing life science company with disruptive technology in the life science research and clinical markets. The Field Service Engineer will play a primary role in supporting all Celsee platforms and contributing to the success of new products as they are released at customer sites.
❯ Schedules and performs install, repair and maintenance in the field at end-user sites.
❯ Maintains orderly and targeted parts inventory for assigned instrumentation.
❯ Compliance with all Celsee documents and quality SOP’s.
❯ Maintain the CRM system for customer issues, complaints, installs, repairs and updates.
❯ Promote renewal of service contracts to regional sales team.
❯ Mentor, train and support other FSE team members as required.
❯ Communicate any product quality issues through proper channels.
Other Duties Include:
- Participate in training courses and support functions across the support organization.
- Develop, edit and document Celsee product support documentation & SOP’s.
- Interface and work closely with Field Applications Scientists and regional sales team.
- Be flexible in work schedule to accommodate unexpected work changes.
- Assigned other duties as required to support Celsee Inc and Celsee Europe.
- Provide timely and accurate expense reports.
- Positively contribute to building and developing a world class support team.
Bachelor of Science degree in Biological Sciences and 5+ years of experience in the Life Sciences with a minimum of 2 years in Field Applications. Minimum of 3 years relevant lab experience
❯ BS in engineering/science and/or proven life science experience.
❯ 2 years’ experience supporting optical systems, electro-mechanical assemblies and fluidic systems.
❯ Proven customer support abilities, as well as analytical and problem-solving skills.
❯ Proven ability to effectively work on and manage many priorities at one time
❯ Proven to be highly organized and self-motivated
❯ Can demonstrate excellent troubleshooting skills
❯ Up to 2 weeks initial training on the Celsee Products that includes assembly, repair and replace, presentations and independent reading.
❯ Learn to use SalesForce.com CRM system to support install, repair and all customer activity.
❯ On the job training as needed for Celsee products.
As well as…
- Overnight travel up to 60% of the time. Including but not limited to, the US and Europe.
- Lift up to 50 lbs. under 1/3 of the time
❯ Technical competency resolving customer issues.
❯ Keeping CRM database up to date with all assigned objectives. (install, break-fix, validation and FAS interface)
❯ Keeping within budgeted expense levels.
❯ Customer satisfaction based from direct feedback.
❯ SOP document development, helping train and develop new staff.
❯ Customer instrument status reporting on a weekly basis, including issues/repairs, non-conformance, unresolved events and planning.
The Celsee Experience includes flexible work schedules, health benefits, and the ability to work remotely.
Additional benefits include:
❯ Paid time off
❯ Health, prescription, dental and vision insurance
❯ Flexible Spending Account (FSA) and Health Savings Account (HSA)
❯ Short and Long Term Disability insurance.
*Celsee, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Service; Customer Support