Celsee, Inc., is harnessing the gentle power of gravity to break down barriers in single-cell analysis. The Genesis System’s unparalleled capture and viability rates enable scientists to analyze molecular signatures from hundreds to millions of cells, uniquely allowing the process of two Slide Technologies for improved results across applications such as single-cell cytometry, single-cell proteogenomics, single-cell transcriptomics, rare-cell enumeration, and immune monitoring. This groundbreaking technology can achieve accurate biological insight by capturing more cells and provides a practical, scalable, and efficient approach to analyze rare cells. It is open and customizable to support method and application development as well as protocol optimization. Why choose to work at Celsee? Because Every Team Member Matters.
Celsee is looking for a dedicated Field Applications Scientist II responsible for application training and troubleshooting on our next-gen microtechnology platforms for automated label-free isolation, analysis, and retrieval of single cells. This is a unique opportunity to join a rapidly growing life science company with disruptive technology in the RUO and clinical market space. FAS candidates will play a primary role in supporting all Celsee platforms and contributing to the success of new products as they are released at customer sites.
❯ Provides first-class support to Celsee customers.
❯ Schedules and performs applications training at end-user sites.
❯ Communicates any product quality issues through proper channel.
❯ Interfaces and works closely with the Field Service Team and Regional Sales Team.
❯ Compliance with all validated application documents and quality SOP.
❯ Maintain CRM for customer applications training, issues, complaints, and updates.
❯ Continuously update scientific & technological knowledge for the support of customers, concentrating on knowing and identifying current and novel applications which would benefit the success of all customers.
❯ Communicate effectively within a team to enhance other knowledge and disseminate information.
Please note: duties, responsibilities, and activities may change at any time with or without notice.
Bachelor of Science degree in Biological Sciences and 5+ years of experience in the Life Sciences with a minimum of 2 years in Field Applications; A minimum of 3 years relevant lab experience, as well as:
❯ Preferred Masters or Ph.D. in Biochemistry or Molecular Biology or related discipline.
❯ Highly organized and self-motivated
❯ Basic understanding of single-cell isolation and applications
❯ Strong customer focus
❯ A technically competent individual who can assess customer needs and implement training and experimental approaches to ensure customer success
❯ Problem-solving skills with a proven ability to overcome technical hurdles
❯ Require minimal guidance on routine tasks
❯ Ability to interact with customers on a level that inspires confidence and secures customer loyalty
❯ Excellent verbal and written communication skills and presentation skills
❯ Up to 2 weeks initial training on the Celsee Products that includes assembly, repair and replace, presentations and independent reading.
❯ Learn to use SalesForce.com CRM system to support install, repair and all customer activity.
❯ On the job training as needed for Celsee products.
As well as…
- Must live close to an international airport.
- Overnight travel up to 60% of the time.
- Lift up to 50 lbs. under 1/3 of the time
❯ Technical competency resolving customer issues.
❯ Keeping CRM database up to date with all assigned objectives. (install, break-fix, validation and FAS interface)
❯ Keeping within budgeted expense levels.
❯ Customer satisfaction based from direct feedback.
❯ SOP document development, helping train and develop new staff.
❯ Customer instrument status reporting on a weekly basis, including issues/repairs, non-conformance, unresolved events and planning.
The Celsee Experience includes flexible work schedules, health benefits, and the ability to work remotely.
Additional benefits include:
❯ Paid time off
❯ Health, prescription, dental and vision insurance
❯ Flexible Spending Account (FSA) and Health Savings Account (HSA)
❯ Short and Long Term Disability insurance.
*Celsee, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Service; Customer Support