Celsee is enabling the single-cell revolution of the life sciences to improve our understanding of complex biological systems. Celsingle™ technology provides researchers the ability to analyze molecular signatures from hundreds of thousands of cells. This technology enables a unique and comprehensive view of life science and clinical research. Join the team at Celsee and help us change the pace and significance of scientific breakthroughs.
❯ Schedule and perform installation, repair, and maintenance of products at end-user sites
❯ Maintain orderly and targeted parts inventory for assigned instrumentation
❯ Compliance with all Celsee documents and quality SOP’s
❯ Maintain the CRM system for customer issues, complaints, installs, repairs, and updates
❯ Promote renewal of service contracts to the regional sales team
❯ Maintain CRM for customer applications training, issues, complaints, and updates.
❯ Mentor, train and support other FSE team members as required
❯ Communicate any product quality issues through proper channels
Other Duties Include:
• Participate in training courses and support functions across Europe and the USA.
• Develop, edit and document Celsee™ product support documentation & SOP.
• Interface and work closely with Field Applications Scientists and regional sales team.
• Be flexible in work schedule to accommodate unexpected work changes.
• Assigned other duties as required to support Celsee™ Europe Ltd and Celsee™ Inc.
Bachelor of Science degree in Biological Sciences and 5+ years of experience in the Life Sciences with a minimum of 2 years in Field Applications. Minimum of 3 years relevant lab experience
❯ BS in engineering/science and/or proven life science experience.
❯ 2 years’ experience supporting optical systems, electro-mechanical assemblies and fluidic systems.
❯ Proven customer support abilities, as well as analytical and problem-solving skills.
❯ Proven ability to effectively work on and manage many priorities at one time
❯ Proven to be highly organized and self-motivated
❯ Can demonstrate excellent troubleshooting skills
❯ Up to 2 weeks initial training on the Celsee Products that includes assembly, repair and replace, presentations and independent reading.
❯ Learn to use SalesForce.com CRM system to support install, repair and all customer activity.
❯ On the job training as needed for Celsee products.
As well as…
• Must live within 140km (90 miles) of an international airport.
• Must have a clean & valid European driving license.
• Fluency in written and spoken English is mandatory.
• Fluency in other languages preferred, including Dutch, Swedish, German.
• Basic understanding of cell biology and scientific applications is a significant advantage.
• Good interpersonal skills and strong team-building skills.
❯ Technical competency resolving customer issues
❯ Keeping CRM database up to date with all assigned objectives (install, break-fix, validation and FAS interface)
❯ Keeping within budgeted expense levels
❯ Customer satisfaction based on direct feedback
❯ SOP document development, helping train and develop new staff
❯ Customer instrument status reporting on a weekly basis, including issues/repairs, non-conformance, unresolved events, and planning
The position reports to the Director of Field Services and covers all assigned Celsee™ instrumentation and customer interface.
The Celsee Experience includes flexible work schedules, health benefits, and the ability to work remotely.
Additional benefits include:
❯ Paid time off
❯ Health, prescription, dental and vision insurance
❯ Flexible Spending Account (FSA) and Health Savings Account (HSA)
❯ Short and Long Term Disability insurance.
*Celsee, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Service; Customer Support